free shipping this Week On order over 75$

Shipping Policy and Return

Domestic Shipping Information

In most cases, orders are processed to be shipped on the same day if the order is placed before 2:45 pm (ET). You can determine your actual delivery time with the destination zip code during the checkout process.

Standard Shipping
Delivered in the eastern United States in 5-8 business days.
They are delivered in the western United States, Alaska, Hawaii, or US Territories in 10-14 business days. These orders are delivered by the United States Postal Service. Standard shipping can be used for any destination including PO/APO/FPO addresses.

Expedited
Delivered in the western United States within 3-5 business days.
Place your order before 2:45 pm (ET) Monday through Friday, and we will process your order that same day. These orders are delivered by the United States Postal Service.

UPS 2-Day
Delivered within the continental United States, Alaska, Hawaii or U.S. territory in 2 business days.
If you place your order after the 2:45 pm (ET) deadline or on a non-business day, we will process it and ship it on the next business day. For instance, Sunday orders are processed and shipped on Monday and should be delivered on Wednesday.

UPS Overnight
Delivered within the continental United States, Alaska, Hawaii or U.S. territory in 1 business day via UPS.
If you place your order after the 2:45 pm (ET) deadline or on a non-business day, we will process it and ship it on the next business day. For instance, Sunday orders are processed and shipped on Monday and should be delivered on Tuesday.

UPS Overnight with Saturday Delivery
Saturday Delivery is available for home delivery in select areas. Additional shipping charges will apply. The Saturday delivery option will appear during the checkout process starting at 3:30 pm (ET) Thursday until 2:45 pm (ET) on Friday and if available to the location of your delivery address. Availability dates and times are subject to change based on holidays.

UPS 2-Day and Overnight Exceptions
UPS does not pick up or deliver on US holidays which might delay your order. This will be noted when you checkout and in your online order status.

UPS only delivers to street addresses and not PO/APO/FPO addresses. We offer Postal Priority and Express solely for our customers with PO Boxes to help expedite delivery.

UPS requires the signature of your order includes an item priced $149 or more and on orders that exceed $250.


International Shipping Information

Shipping rates can vary by country.  During checkout, you will see the specific shipping rates for your order before you place it. We are not responsible for any duties, customs, or taxes for orders shipped outside the United States. Orders will not be shipped until payment is received.

DHL Standard Delivery
Estimated delivery: 3 to 10 business days. Duties and taxes may be due upon receipt. The door to door tracking.

DHL Priority Delivery
Estimated delivery: 3 to 10 business days. Duties and taxes included. The door to door tracking.

DHL Express Delivery
Estimated delivery:  2 to 4 business days.  Duties and taxes may be due upon receipt.  The door to door tracking. 

Shipping Exceptions
International orders might be delayed while they clear customs. DHL and other carriers do not pick up or deliver on US holidays, which might delay your order. This will be noted when you checkout and in your online order status.


Shipping To Military Addresses

All U.S. military personnel are considered to reside in the United States, regardless of where they are stationed, for shipping purposes. Because of this standard, there are certain special guidelines you must follow to deliver an order to a military address.

• Address the package like normal with the recipient’s name and other information.
• Instead of the city, select either APO (Army Post Office) or FPO (Fleet Post Office).
• Instead of the state, select AA (Armed Forces Americas), AE (Armed Forces Europe & Middle East), or AP (Armed Forces Pacific).
• Enter the zip code provided by the military.
• For Country, select the United States regardless of where the recipient is stationed.

Because of military guidelines, we have to ship your order via the United States Postal Service.


Backordered Items & Shipping Policies

If one of your items is back ordered, it will be shipped separately on a later date via standard shipping and you will not be charged extra. We cannot ship free or back ordered items by express mail. This is noted in your Order Status online. If you choose an express delivery option and none of the items in your order was shipped via that method, then we will refund you the difference.

Desire requires a signature for all orders that exceed $250 and for items that exceed $149.

 

Snarky Barky Pet Shopper
Dept - Return
P.O. Box 10673
Virgina, VA 22009

Please allow up to 3 weeks for us to receive and process your return. If you have a question at any time regarding the status of your return, you can request an update